Few points that we consider on deploying mobile solutions are:
• Every customer interaction overlaps with some other departmental work, another process, or business system, if not all
• It is impossible to build a perfect end-to-end process that connects customers with organizations and all relevant people who touch that process.
• Top Management decisions depend on reports that are mostly abstract/past data summarized into a report. So for an effective decision to be taken, it is crucial for the information to be presented with great detailing.
• Decision making hinges on access to the right data. Effort has to be put in to ensure that the access to data is easy and quick thereby accelerating the decision making process.
• Security in terms of loss of data, misuse of the data are to monitored with stringent policies drafted exclusively for mobility in the organization