The recent news from AT&T about the end of unlimited wireless data came as no surprise, but still raised my hackles more than a bit. Sure, only Sprint still offers unlimited data, but on a more limited network (in terms of coverage and capacity, anyway, along with a still-shaky corporate image). OK, let’s be fair: [...] ATT Wireless
Mar
6
2012
3 Comments
Creating a Satisfied Customer – What The Carriers Need To Do Now
The recent news from AT&T about the end of unlimited wireless data came as no surprise, but still raised my hackles more than a bit. Sure, only Sprint still offers unlimited data, but on a more limited network (in terms of coverage and capacity, anyway, along with a still-shaky corporate image). OK, let’s be fair: [...] Wireless Carrier Bill Shock: The Enterprise Mobility Perspective
We spend a LOT of time in this community talking about enterprise mobility management. We continue to talk about mobile device management, and increasingly about mobile application management and mobile security. One thing that we don’t spend too much time talking about is wireless expense management. We don’t do that partly because I had hoped [...] The Justice Department to AT&T: Just Say No
Yesterday, the Justice Department sued to block AT&T’s proposed $39 billion takeover of T-Mobile USA, saying that the deal would remove a major player – T-Mobile USA – from the mobile carrier market, hurting competition and likely raising prices in the process. AT&T responded that it was “surprised and disappointed” by the suit and that [...] 4G: The Majesty and the Marketing
4G, whatever that is, has arrived. But are the carriers misleading customers as to what this development really means? Are we about to go down the same road, as, well, read on. Marketing is essential to the functioning of any successful economy. How can we find the products and services that we need unless someone [...] Why You Need a Mobile Help Desk
As I was thinking about this entry, I recalled a previous missive on some issues I had had with my mobile device a couple of years ago. There, I made the case for needing a mobile (service) management solution. Today, I am going to share with you a story that makes me firmly believe your [...] The Enterprise Mobility Policy Guidebook: October 2010 Edition
Research shows that over 90% of organizations now have employees using smartphones within their work environments. Depending on the size of the organization, this can cover tens of thousands of individuals. However, enterprise mobility management can be a daunting task for organizations. The first step in managing mobility is to have a mobility policy. Other [...] Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?
It’s snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year…certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today’s [...] Mobile Network and Device Performance: Whose Responsibility Is It?
Now that the political dust has finally settled (it even made the news on the BBC) in my fair Commonwealth (for some reason, we’re not a State), I can now get back to fully focusing on scouring the webosphere to see what people are saying about enterprise mobility. I was sent a link yesterday by a [...] Can Carriers Sell Enterprise Mobility Solutions Based On Consumer Devices?
Hello from non frozen San Francisco. Although this weekend was very bad for me in terms of the NFL playoffs, I did at least get to spend some time in one of my favorite cities in the country. While taking the public transportation system back from Fisherman’s Wharf, I started thinking about a conversation I [...] Tiered Wireless Data Pricing – Is This A Good Or Bad Thing?
As most of you have probably seen, Ralph de la Vega, CEO of AT&T Mobility and Consumer Markets eluded this week that his company is considering a tiered pricing model for data. Most people have been up in arms about this, saying that it’s just a way for AT&T to not only squeeze more money [...] 
